Returns & Exchanges

At Collageneex, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free returns and exchanges policy to ensure your peace of mind.

Returns Policy: If you're not satisfied with your purchase, you may return the item(s) within [30 days] days of receipt for a full refund. The item(s) must be unused, unopened, and in their original packaging to be eligible for a refund. Please include a copy of your order confirmation or packing slip with your return.

To initiate a return, please contact our customer service team.

Once your return is received and inspected, we will issue a refund to your original method of payment within [7 Days].

Exchanges Policy: If you received a defective or damaged item, or if you would like to exchange your purchase for a different product, please contact our customer service team. We will gladly exchange the item for a replacement or issue a store credit for the value of the returned item.

To initiate an exchange, please contact our customer service team. Once your exchange request is processed, we will provide you with instructions on how to return the item and facilitate the exchange.

Please Note:

  • Shipping costs for returns and exchanges are the responsibility of the customer, unless the return/exchange is due to a mistake on our part (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping method when returning items, as we cannot guarantee receipt of returned items without tracking.
  • Refunds for returned items will be issued minus any applicable shipping fees.
  • Exchanges are subject to product availability. If the desired item is out of stock, we will issue a store credit or refund for the value of the returned item.

If you have any questions or concerns about our returns and exchanges policy, please don't hesitate to contact our customer service team. We're here to help and ensure that you're completely satisfied with your Collageneex shopping experience.